Buckminn's D&D Harley-Davidson®
1213 Cincinnati Ave
Xenia, OH 45385
US
Phone: 866.218.1452
Email:
Fax: 937.376.4998

Buckminn's D&D Harley-Davidson® Customer Testimonials

 
I came to the dealership for parts after no other HD dealer around had what I needed. Harry helped me out and he was great, this guy knows everything and is a blast to talk to. This is my new go to dealership, the service and selection here is unmatched by any other dealer in the Dayton area. Thanks Buckminns!
By: Bryan Adcock
Overall Rating: Star Star Star Star Star
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I lost throttle function on a trip from Houston to Akron. I was lucky that your dealership came up as the closet one.
Service began with prompt recovery. It was not an easy fix as the computer was sending false signals during diagnostics due to a short in wiring. Your mechanics stayed late until it was fixed!
I have been traveling on Harley's since 1993 and have had many occasions when I needed road service.
IN 21 YEARS I HAVE NEVER HAD AS GOOD OF SEVICE AS THE SERVICE I RECEIVED AT BUCKMINN'S D&D!!!
MY HAT IS OFF TO THE COURTEOUS, CAPABLE and FRIENDLY STAFF!
They represent American service for American Motorcycles at its finest.
Most sincerely,
Bob Boston
Spring, Texas
(281)728-4083
bob.boston@ymail.com
By: Bob Boston
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I bought my first street glide in 2012 from Matt and Jamey Hale. I've known Jamey since we were kids. Jamey is top notch in his field as well as the rest of the staff. I just purchased a 2014 street glide. 2 years later and the experience is the same with Larry. I've been to many Harley dealerships and none feel like stepping into your own home like Buckminns! Even if your not buying anything you can feel Free to walk in and hang out with the staff and not feel like your a number waiting in line. Service is great too especially Ronny vaughn. Great place to buy a Harley whether it's new, used, first one or one of many.
By: Russell Shelley
Overall Rating: Star Star Star Star Star
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Over the past several years I have been making my purchases of parts, accessories, motor clothes, having my bike serviced and stored by Buckminn's. This wasn't done just for their proximity to me but the reputation that they have built with me through sales and service. I know there are numerous H-D dealerships accessible to me but I found Buckminn's reputation for professional yet friendly customer service leaves me as a loyal customer. Every time I arrive at their store I feel welcome to be there and not just another customer. I recently purchased a 2014 Ultra Limited. The process from test drive to negotiating the deal was easier than I expected. Working with Matt, Larry, Kent and Jammie made it so. I know in my travels I will visit other H-D dealerships but this will always be home.
By: Rick Kochaney
Overall Rating: Star Star Star Star Star
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My wife and I have been looking for a new bike for months. Have been to a few Harley stores and had horrible experiences rude sales people and pushy sales people. We are both in sales for 20 years are self. We have laughed and thought WOW from what we have seen and heard. Within 15 minutes of arriving at Buckminns we were greated by Larry Crossman a sales rep. We are looking at 2 different bike styles and really needed to ride both to make are choice. In minutes Larry had us on the road test driving both bikes. And my wife said I really like this guy I said me to we are buying from him. He told us more than we ever knew about both bikes in a very laid back way. We are talking and making are choice soon and can't wait to buy from Mr Crossman. Thanks Larry your a breath of fresh air when it comes to customer service.......


Jamie & Stephanie Crank
By: James Crank
Overall Rating: Star Star Star Star Star
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We really had a great experience at Buckminns, from the time we walked in the door till the time we walked out! No high pressure sales attack. Matt and Jamie were great to work with. Made us feel at home. I'm not sure of the lady's name at parts desk, but she was able to get us hooked up with the right accessories for our new bike. Matt was very thorough with going thru all aspects and functions of the bike. Jamie was very clear with all of the sales paperwork and hooked me up with an insurance specialist. I had everything i needed when leaving the dealership. This bunch you have at Buckminns are very professional and make the customer feel comfortable and valued. We look forward to joining your Hog Chapter and attending events offered at Buckminns. I really can't say enough about Matt, he's a great salesman and very knowledgable about your bikes and products. There is no doubt we will definitely recommend your dealership to our friends and family. Thanks again!

Respectfully,
The McCammons
By: Tevis McCammon
Overall Rating: Star Star
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I had the best experience of buying my new motorcycle. Bar none!!! I will recommend Buckminns to all. Thank you,
Jan Hunter

By: jan hunter
Overall Rating: Star Star Star Star Star
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My whole experience at Buckminn's was wonderful.. I would deffinantly recommend them to my friends. Thanks Ola Morgan
By: ola morgan
Overall Rating: Star Star Star Star Star
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There are other Harley Davidson dealers in the area and the others may even be bigger, but bigger is not always better in this case.

Recently I was shopping around for a new bike and after being totally dissatisfied at another dealership, I found Buckminn's to be a breath of fresh air. Larry the sales person and Kent the sales manager were very friendly, customer focused, didn't try to switch us to something we didn't want, and were willing to work with us.

I really value customer service and Buckminn's knows how to do it right, they've been around for a long time and I can see why they have a loyal customer base, they really take care of their past, present, and future customers. Although this particular deal didn't work out, I'll be back as a customer in the future for sure, bypassing the other options in the area and I'd suggest you do the same thing!

One of the most dreaded parts of the process is always the negotiation of price and financing. Kent and Jamie (the finance manager) made this painless and just got to the point, the way a deal should be, simple and not confusing or painful. As I said earlier, I didn't ride away on a new bike this time but they've earned my future business for sure. So, if you want loud music, lots of hype, confusing old school sales tactics, and to be treated like a number on someones sales board, go to the other guy in town. If you want to be treated like a family member, go to Buckminn's.

By: Brian Chriswell
Overall Rating: Star Star Star Star Star
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I didn't expect having the bell tolled for my purchase but believe me that was awesome! I got to shake everyone's hand! The experience of buying my first Harley at 63 years old was the best ever. I've been waiting a long time for that. The Sales Manager made sure that I could hear that Harley run on a very cold day. He went over the whole bike with my wife and I. Then Matt Foiles was the person I initially contacted. He made sure to answer my questions and checked to make sure I was coming in Saturday, 1/4/14. I am a unique Harley owner in that I did not want the Hines pipes that were on the bike but wanted stock pipes. No problem, the sales manager made it happen so that I could have my pipes too. I wanted a new rear tire put on as well and that was not a problem. I also asked Matt to fix a chip on the front fender and he ordered the paint for the fix. Not only am I excited to ride my 2009 Harley Davidson Ultra Classic, I'm also excited about being a part of the Harley family, a real HOG! Buckminn D&D made it happen and Jamie Hale was very excited to collect my money for the purchase. He did a great job getting me a loan with Harley and clearly explained what it meant to buy a Harley and own one. One more thing Matt said Buckminn D&D will deliver my Harley to Plain City. I'm a sold and Happy Harley owner!!!
By: Phillip Ferguson
Overall Rating: Star Star Star Star Star
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I recommend Buckminns's D & D over AD Farrow any day!!!!!!!!! Better service better prices!!!
By: James Cohen
Overall Rating: Star Star Star Star Star
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Easy no nonsense buying experience. Great staff!
By: Tim Hornyak
Overall Rating: Star Star Star Star Star
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We wanted to thank you and your staff for providing an excellent dealership! We had purchased a Harley before when Buckminns was on E. Second St. under different ownership. Nothing compares to walking in the door now and being greeted by freindly professional staff that want to help you have a very positive experience. We couldn't have been more pleased and satisfied with our whole process of selecting the motorcycle, to finance, to parts, to accessories. The fact that the Harley Experience doesn't end there is just another example of the hard work and dedication you provide to your customers. With all the activities that are planned, we look forward to the riding season and stopping in regularly to see what's new and what's going on. We have recommended Buckminns D & D to a couple of friends and one of them just purchased a new Harley. You all should be proud of the great job you do.
Thanks Again!

By: John Sherri Johnson
Overall Rating: Star Star Star Star Star
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Great company from sales to service. I have done business with them for years. Made me part of the family. I had another great experience purchasing another bike from them. Thank you very much Russ and Jamie, you guys are great.
-Anonymous
Overall Rating: Star Star Star Star Star
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Just bought my first Harley last Thursday at Buckminn's and my experience could not have been better! I had been going ther and talking to Larry for about a year, and I finally was able to ring that bell! Thanks Larry, Jamie, and Kent for a great experience purchasing my 2012 Heritage Softail Classic...FANTASTIC! Chris Haley
By: Chris Haley
Overall Rating: Star Star Star Star Star
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By: Melina Messer
Overall Rating: Star Star Star Star Star
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This was a great and easy transaction. Your Staff (Jamie and Russ) are top notch, I have been to a lot of dealerships lately looking for that special bike to carry sparkie and I to sturgis this year. I met Russ and knew within 15 minutes I had found it. Enjoyed the no pressure sale, and his knowledge he shared about everything. Thanks for the Road Glide. As I have been looking for quite some time. Thanks Michael and Cheryl Ferguson A.K.A Fergie.
By: Michael Ferguson
Overall Rating: Star Star Star Star Star
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Some of the friendliest people I have ever met. A great product, superb follow up, and outstanding value for the dollar. Extremely pleased with all aspects of D&D. My only regret is not visiting much earlier.
By: Dan Vulgamore
Overall Rating: Star Star Star Star Star
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I am a bit late getting this in, but my first year of association with Buckminn's has past and I have had a rewarding experience all the way from the purchase of my "48" in 2010, getting parts and accessories I wanted, phone and email contacts, riders edge course, everything has been the best, I would not ever think of doing business with any other dealer. Thanks. You guys have a top shelf act.
By: Mac McKibben
Overall Rating: Star Star Star Star Star
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Had a new exhaust installed and dynoed. Very happy with the staff and thumbs up to Brent for a job well done. Bike is every thing I wanted. Runs and sounds great. Thanks again. Dave
By: David Embry
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Great dealership! See Ya Soon!
By: Wilmer Branscum
Overall Rating: Star Star Star Star Star
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The sales team was outstanding, and worked with me every step of the way. I am now 38 and a proud owner of a Harley Davidson! Thanks Buckminn's
By: John Strachan
Overall Rating: Star Star Star Star Star
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We purchased my wifes first bike at BUCKMINNS ...she also took their RIDERS EDGE course ..which was super !!! Big Thanks to Larry in salesand Jamie Hale and a great BIG thanks too MICHELLE...GREG..And BRAIN for the teaching ! You guys are the best !!!
By: tim mary lyons
Overall Rating: Star Star Star Star Star
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Lawerence was such an amazing man. He helped me in every way possible. I would definately keep my business at Buckminns if for no other reason than to have the same experience.
-Anonymous
Overall Rating: Star Star Star Star Star
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You guys are simply the best! Have now bought two bikes from your dealership, have had them serviced at your dealership, and have purchased a whole lot of parts and riding gear from your store. Pam and I both look forward to our trips out to your store, even if its just to say Hi to you all. Since day one of doing business with you folks, its more like doing business with family than with friends. Keep up the great work!! I really can't wait to by my third bike from you all, but the boss says I have to wait for now.
By: Ray Gunn
Overall Rating: Star Star Star Star Star
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I had a GREAT !!! experience ,Russ Slate was great to deal with,I didn't know alot about the bikes he took his time with me and my wife ,answered all our questions ,I shopped diffrent dealerships,found one was a touch cheaper,but the treatment the manager gave us didn't come close to the way Jamie Hale treated us, we decided this was the place to buy,Thanks to Russ and Jamie we got the bike. I would highley recomend talking to these guys before you buy
By: Jeff Barnhart
Overall Rating: Star Star Star Star Star
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I wasn't even in the market for a motorcycle. Now I'm in for a quite an investment. Every aspect of this experience has been wonderful. I can't drive by the store without wanting to stop in and check out what may be new. The entire staff makes each visit seem as if we have all been friends for years. I have been in other stores and dealers since I decided to start thinking about making a Harley Davidson purchase, and you folks go above and beyond making me feel at home a Buckminns. Thank You Everyone Chris Logan 2011 Heritage Soft Tail Firefighter Edition
By: Chris  Logan
Overall Rating: Star Star Star Star Star
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Just wanted to commend your dealership for some of the FINEST service I have ever experienced at any Harley-Davidson dealership. When I brought my ElectraGlide Classic in for its 1000 mile maintenance, your service representative noticed that my clutch was not engaging correctly and he repaired it on the spot and without charging me an arm and a leg for the service. In fact, my whole service experience with your dealership was again the FINEST experience I have ever received from any Harley Service Department. I can tell you now that you have a new service customer for life! Many thanks for operating this way. You guys should teach other Harley dealerships how to operate their service departments. Many thanks for the excellent service. Take care, Bob Hegwood
By: Bob Hegwood
Overall Rating: Star Star Star Star Star
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My experance with Buckmins D&D has been a very pleasent one. Long befor I purchased my new 2010 Electra Glide Classic Buckmins has been my :prefered" dealer. Thanks for being there Yours Charlie Gill
By: Charlie Gill
Overall Rating: Star Star Star Star Star
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